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Store Policy

Customer Care

At our small business that creates seals, mugs, and tote bags in Brisbane, we believe that providing excellent customer care is just as important as creating high-quality products. We understand that our customers are the lifeblood of our business and we are committed to providing them with the best possible experience.

Communication

We believe that good communication is the key to a successful customer experience. We respond promptly to all inquiries and are available to answer any questions that our customers may have. We keep our customers informed throughout the entire ordering and shipping process, providing tracking information and updates on the status of their order.

Quality Assurance

We take pride in the quality of our products and we stand behind our work. If our customers are not completely satisfied with their purchase, we will do everything we can to make it right. We offer a hassle-free return and exchange policy and we are always open to feedback from our customers.

Personalized Service

We believe that every customer is unique and we strive to provide personalized service to each and every one of them. Whether it's a custom order or a special request, we are always willing to go the extra mile to meet the needs of our customers. We also offer personalized packaging and gift-wrapping services to add an extra special touch to our products. Please still hesitate in contacting us for any specific request.

 

It is our belief providing excellent communication, quality assurance, personalized service, and community engagement to ensure that our customers have the best possible experience.

Privacy & Safety

we take the privacy and safety of our customers very seriously. We understand that our customers trust us with their personal information and we are committed to protecting that information in accordance with the Australian Privacy Act.

 

Privacy Policy.

We only collect personal information that is necessary for us to provide our services to our customers. This may include information such as names, addresses, email addresses, and payment information. We do not share this information with any third parties unless required by law or with the explicit consent of our customers.

We use the information we collect to communicate with our customers about their orders, process payments, and provide customer service. We may also use this information to send promotional emails or newsletters, but customers have the option to opt out of these communications at any time.

We take all reasonable measures to protect the personal information of our customers from unauthorized access, misuse, or disclosure. We use secure payment gateways and encryption technologies to ensure that payment information is protected. We also have physical, electronic, and managerial procedures in place to safeguard against unauthorized access to personal information.

 

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads 

GOOGLE - https://www.google.com/settings/ads/anonymous 

BING - https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@catcatbrisbane.com

Safety Policy

At our business, we are committed to ensuring the safety of our customers. We use high-quality materials and safe production methods to create our seals, mugs, and tote bags. We comply with all relevant Australian safety standards and regulations, and we regularly review and update our safety policies and procedures.

We also take all necessary precautions to ensure that our products are safe for use. We conduct regular quality control checks on our products to ensure that they meet our high standards. If any product does not meet these standards, we take immediate action to rectify the issue. In the event that a safety concern is identified with any of our products, we will take immediate

Wholesale Inquiries

At our small business that creates mugs, tote bags, hats and other items in Brisbane, we welcome wholesale inquiries from retailers and businesses who are interested in carrying our products. We take great pride in our high-quality products and are always looking for new opportunities to share them with a wider audience.

Benefits of Working with Us

 

When you work with us, you can expect:

  • High-quality products that are made using only the best materials and production methods.

  • Competitive wholesale pricing that allows you to offer our products to your customers at great value.​​

  • Commitment to sustainability and ethical production practices that align with the values of many modern consumers.


How to Get Started

To get started with a wholesale inquiry, simply reach out to us using the contact information provided on our website. Please include information about your business, including the type of products you sell and the estimated order size you are interested in. We will respond promptly to discuss your needs and provide you with pricing and product information.

 

Contact us today to learn more about our wholesale program and how we can work together to meet the needs of your business.

Payment Methods

- Credit / Debit Cards ( available soon )

- Off-line payments 
- PAYPAL

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